Thank you for choosing our products. If you are not completely satisfied with your purchase, we will do our best to resolve your issue and provide a reasonable refund or exchange. Please read the detailed refund policy below:

Refund Terms

1. Refund Period

You have 30 days from the date of purchase to request a refund. Requests made after 30 days will not be accepted. 

2. Refund Conditions

• The product must be in perfect condition, with all accessories and manuals included.
• Proof of purchase (such as an invoice or order confirmation email) must be provided. 

3. Refundable Reasons

Refunds can be requested for the following reasons:

• Quality Issues: The product has manufacturing defects or quality issues.
• Style Mismatch: The product received does not match the description or images on the website.
• Color Mismatch: The product color received does not match the color in the order.
• Size Incompatibility: The product size does not match the description or is not suitable for use.
• Compatibility Issues: The product is not compatible with your devices.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Customized Products: Any product that has been customized or personalized according to the customer's request.
• Damaged or Missing Parts: Products that are damaged due to misuse, abuse, or improper handling.
• Promotional and Clearance Items: Products marked as non-refundable at the time of purchase during promotions or sales.

5. Refund Process

• Contact Customer Service: Email our customer service department atsiaviala_website@outlook.com with your order number, reason for the refund, and clear photos of the product, including its condition, original packaging, and all accessories.
• Initial Review: Our team will review your request and the provided photos within 2 business days. If the refund request is approved, you will receive an authorization email with further instructions.
• Return the Product: Ship the product to our designated location.
• Final Inspection: Upon receiving the returned product, our team will inspect it to verify it meets the refund conditions. This process may take 2-3 business days.
• Refund Issuance: If the product passes the final inspection, we will process your refund within 1-2 business days. The refund will be issued to your original payment method. The time it takes for the refund to be credited to your account may vary depending on your payment provider.

6. Shipping Costs

• If the refund is due to our error (such as a defective product or wrong item sent), we will cover the return shipping costs.
• If the refund is due to other reasons (such as a change of mind), you will be responsible for the return shipping costs.

Exchange Terms

1. Exchange Period

You have 30 days from the date of purchase to request an exchange. Requests made after 30 days will not be accepted.

2. Exchange Conditions

• The product must be unused and in its original condition, with all accessories and manuals included.
• Proof of purchase (such as an invoice or order confirmation email) must be provided.

3. Exchange Process

• Contact Customer Service: Email our customer service department at siaviala_website@outlook.com with your order number, reason for the exchange, and clear photos of the product, including its condition, original packaging, and all accessories.
• nitial Review: Our team will review your request and the provided photos within 2 business days. If the refund request is approved, you will receive an authorization email with further instructions.
• Return the Product: Ship the product to our designated location.
• Final Inspection: Upon receiving the returned product, our team will inspect it to verify it meets the exchange conditions. This process may take up to 2-3business days.
• Send Replacement: If the product passes the final inspection, we will send out the replacement product as soon as possible.

Thank you for your understanding and support. If you have any questions, please feel free to contact our customer service team.