Return Policy
Thank you for choosing our products. If you are not completely satisfied with your purchase, we will do our best to resolve your issue. Please read the detailed return and exchange policy below:
Return Policy
1. Return Period
We accept returns within 30 days from the date of purchase.
2. Return Conditions
Once the returned package has been confirmed, we will refund the amount paid, and we do not charge a return processing fee.
ltems eligible for return or refund must meet the following criteria: Product are unused and do not affect secondary sales, with all accessories ,manuals and the original packaging included.
3. Return Reasons
Returns can be requested for the following reasons:
Quality Issues: The product has manufacturing defects or quality issues upon arrival.
Size Incompatibility: The product size is not suitable for use.
Compatibility Issues: The product is not compatible with your laptops.
Shipment Issues: Items received in wrong items.
4. Non-Returnable Items
The following items are not eligible for returns:
Damaged or Missing Parts: Products that are damaged due to customer misuse, abuse, or improper handling.
5. Return Address
We will inform you of the specific return address in the email.
US Warehouse: 651-siaviala, 308 E Thom St, China Grove, NC, US, 28023
6. Return Process
- Contact Customer Service: Email our customer service department at sales@siaviala.com with your order number, reason for the return, and clear photos of the product, including its condition, original packaging, and all accessories.
- Initial Review: Our team will review your request within 2 business days. If the return request is approved, you will receive an authorization email with further instructions.
- Return the Product: Ship the product to our designated location.
- Final Inspection: Upon receiving the returned product, our team will inspect it to verify it meets the return conditions. This process may take 2-3 business days.
- Return Issuance: If the product passes the final inspection, we will process your refund within 1-2 business days. The refund will be issued to your original payment method. The time it takes for the refund to be credited to your account may vary depending on your payment provider.
7. Shipping Costs
- If the return is due to our error (such as a defective product or wrong item sent), we will cover the return shipping costs.
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If the return is due to customer reasons (such as changed of mind, order the wrong item, or no longer want it), return shipping is the customer’s responsibility and shipping charges are paid by the customer.
Exchange Policy
1. Exchange Period
We accept exchange within 30 days from the date of purchase.
2. Exchange Conditions
ltems eligible for exchange must meet the following criteria: Product are unused and do not affect secondary sales, with all accessories ,manuals and the original packaging included.
3. Exchange Address
We will inform you of the specific return address in the email.
4. Exchange Process
- Contact Customer Service: Email our customer service department at sales@siaviala.com with your order number, reason for the exchange, and clear photos of the product, including its condition, original packaging, and all accessories.
- Initial Review: Our team will review your request and the provided photos within 2 business days. If the refund request is approved, you will receive an authorization email with further instructions.
- Return the Product: Ship the product to our designated location.
- Final Inspection: Upon receiving the returned product, our team will inspect it to verify it meets the exchange conditions. This process may take up to 2-3business days.
- Send Replacement: If the product passes the final inspection, we will send out the replacement product as soon as possible.
Thank you for your understanding and support. If you have any questions, please feel free to contact our customer service team.